Refund policy

Return Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

Conditions for Returns:

• Items must be in the same condition as when you received them: unused, with tags, and in their original packaging.
• You will need the receipt or proof of purchase.
• Final sale items and gift cards cannot be returned.

Shipping Costs:

• Customers are responsible for return shipping costs.
• Items sent back without first requesting a return will not be accepted.

How to Initiate a Return:

To start a return, please contact us at info@spacetekit.com.au. Once your return is approved, we will provide instructions on where to send your package.

Restocking Fee:

• A 20% restocking fee will be deducted from any credit issued.
• Any shipping costs incurred will also be deducted.

Credits & Refunds:

• Credits will be issued at the discretion of SpaceTek IT for returns that do not meet the standard return conditions.
• Approved refunds will be provided as store credit for shop.spacetekit.com.au after deducting the 20% restocking fee and any shipping costs.
• Once we have received and inspected your return, we will notify you whether your return has been approved or declined.

Return Shipping Costs

You acknowledge and agree that you are solely responsible for all postage and shipping costs associated with the return of any product, including any costs incurred for shipping the product to the supplier, where applicable. Shipping charges are non-refundable under all circumstances, except in cases where the product is found to be faulty after assessment by SpaceTek IT.

Claims of Faulty or Defective Products

In the event that a product is claimed to be faulty or defective, the product must be returned to SpaceTek IT at the buyer's own cost for testing and evaluation. The buyer is expected to cooperate with SpaceTek IT to work towards a solution. If the buyer is unwilling to accept a replacement product, a store credit may be offered at SpaceTek IT's sole discretion. No store credit will be issued until such time as the product has been returned and assessed by SpaceTek IT.

If the product is found to be faulty, the buyer's cost of return shipping will be credited upon receiving the shipping receipt. In some cases, SpaceTek IT may offer a replacement or store credit without requiring the return of the faulty product if the evidence supplied by the buyer is deemed satisfactory by SpaceTek IT.

Change of Mind Returns

SpaceTek IT may, at its sole discretion, offer a store credit for the return of products, provided that such returns are made within fourteen (14) days of delivery, and only if the product packaging is unopened, unmodified, and remains in a saleable condition. Store credits, where offered, may only be redeemed towards consulting services or accessories. No cash refunds will be provided under this change of mind policy.

To initiate a return, please contact us at info@spacetekit.com.au. If your return is approved, we will provide you with instructions on how and where to send the product at your expense. Items returned without prior authorization will not be accepted. For any questions regarding returns, feel free to reach out to us at the same email address.

Damages and Issues:

Please inspect your order upon receipt and contact us immediately at info@spacetekit.com.au if your item is defective, damaged, or if you received the wrong item. We will evaluate the issue and work to resolve it promptly.

For any questions or concerns about returns, feel free to reach out to us at info@spacetekit.com.au.